Barrackpore · Byte Sherlock

10 questions to ask before you pay for a repair

A good repair shop answers these before you leave the device. If a shop avoids the questions, treats them as a challenge, or refuses to put the quote in writing, walk away.

The checklist

1. Will you give me a written quote before starting?
2. What does the diagnosis cost?
3. Are the parts original, original-grade or compatible?
4. What warranty do I get?
5. Do you keep my password or personal files?
6. Can I see photos of the fault?
7. How long will the repair take?
8. What if the repair does not fix the fault?
9. What payment methods do you accept?
10. What happens if I am unhappy?

Red flags

• No written quote, or a price that changes after the device is opened.
• Refusal to show the failed part or the invoice.
• Pressure to replace parts that were not diagnosed.
• Asking for your password in a chat or on paper.
• No warranty terms, or a warranty that is only verbal.
• A quote that is close to the price of a new device without explaining why.

How Byte Sherlock answers

Written quote before work. ₹299 diagnosis, waived on approval. Parts at cost +10% with the invoice shown. 90-day labour warranty. No password storage. Photos of the fault on request. Cash, UPI or card after handover.

Questions people ask

Will you give me a written quote before starting?

Yes. You get the diagnosis, part price and final labour before chargeable work starts. Nothing is done without approval.

What does the diagnosis cost?

₹299 at the bench, waived when you approve the repair. Ask any shop what the fee covers and when it is waived.

Are the parts original, original-grade or compatible?

We price the options side by side and show the invoice. For batteries and chargers, we recommend original-grade.

What warranty do I get?

90-day labour warranty on the repaired fault. Parts keep the seller or brand warranty. Get the warranty in writing.

Do you keep my password or personal files?

No password storage. Backup consent is taken before risky work. Ask any shop how it handles access and data.

Can I see photos of the fault?

Ask for photos of the failed part and the invoice. We record the fault and the parts used.

How long will the repair take?

Common jobs can be same-day; parts-dependent jobs take longer. Get a realistic window before you leave the device.

What if the repair does not fix the fault?

We explain the next option before doing more work. You are not charged for work you did not approve.

What payment methods do you accept?

Cash, UPI and card after approval and handover. Ask for a receipt/invoice.

What happens if I am unhappy?

Raise it before handover. A written warranty and invoice make the remedy clear.

Last checked: 2026-10-27. Prices are starting labour prices; final quotes are written per job after diagnosis. Byte Sherlock, 18/1 Banerjee Para, Nonachandanpukur, Barrackpore, West Bengal 700122. Trade Licence 0917P383126565451, Barrackpur Municipality, valid till 28-Sep-2027.