Device check / Laptop Parts Trust

Genuine Laptop Parts: Do’s and Don’ts

When getting your laptop repaired, make sure to ask about the parts used to ensure they are genuine and suitable for your device.

Prepared for Byte Sherlock — Sayan "Sherlock" Roy Chowdhury, engineer

What to do

1. DO

   Do ask for the exact part and grade used in your laptop repair

   To ensure compatibility and performance

   Verify part details with your repair engineer.

2. DO

   Do record any approved alternative part before the repair

   For future reference and warranty purposes

   Keep a note of the alternative part for your records.

3. DO

   Do request the old part where feasible after the repair

   To verify the part was replaced

   Check the replaced part is returned to you.

4. DO

   Do test the device after fitting the new part

   To ensure the repair was successful

   Verify the device functions as expected.

5. DO

   Do check the labour warranty in writing

   To understand the warranty coverage

   Review the warranty terms with your engineer.

6. DO

   Do clarify the parts cost and markup

   To understand the pricing

   Ask about the parts cost and the 10% markup.

What not to do

1. DON’T

   Don't assume genuine explains the part source

   Ensure the part origin is clear

   Ask about the part supplier.

2. DON’T

   Don't allow a silent grade substitution

   To avoid performance issues

   Verify the part grade matches your needs.

3. DON’T

   Don't accept an unlabelled old part as proof

   To ensure part authenticity

   Request labelled or identifiable parts.

4. DON’T

   Don't pay before testing the agreed repair

   To ensure satisfaction and quality

   Test the device before making payment.

5. DON’T

   Don't overlook the pickup charges for your area

   To avoid unexpected costs

   Check the pickup charges for your location.

6. DON’T

   Don't ignore the diagnosis fee waiver on approved repair

   To save on diagnosis costs

   Confirm the diagnosis fee is waived.